Since 2001, I have been developing and leading Operations Excellence and Customer Experience by building organizations and processes, staffing, and growing people.

Always with integrity and ethics.

Back in 1992, when I started my first job as a Field Engineer, I was taught by Mr. Donald E. Bently the importance of four business values: Safety, Quality, Timelines, and Cost. In that particular order.

Today, my 20+ years of experience in GE helps build and run Service business that has a positive impact on customers’ experience and generates incremental profit. It takes specific skills to lead Business Operations and Services. I use all my people knowledge to connect the best candidates with the best companies.